Mobile SMS Messaging Privacy Policy

Information Collected

When you opt-in to receive SMS messages from Halo-Rx Meds, we may collect the following information:

• Mobile Phone Number: Your mobile phone number to send you text messages
• Name: Your first and last name to personalize communications
• Email Address: Your email address for account verification and alternative communication
• Consent Records: Date, time, and method of your consent to receive text messages
• Message Interaction Data: Delivery status, opt-out requests, and responses to our messages
• Device Information: Mobile carrier information and device type (collected automatically)

Use of Information Collected

We use the information we collect to:

• Send you appointment reminders and confirmations
• Provide prescription status updates and notifications
• Send account notifications and security alerts
• Communicate important health information related to your treatment
• Respond to your inquiries and support requests
• Improve our SMS messaging service and user experience
• Comply with legal and regulatory requirements
• Maintain records of your consent and communication preferences

We perform the services requested, including billing, customer service, appointment reminders, and other administrative requests.

Sharing of Information Collected

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent.

We may share your mobile information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who help us deliver SMS messages (e.g., SMS gateway providers). These providers are contractually obligated to protect your information and use it only for providing services to us.
• Healthcare Providers: With your healthcare providers when necessary for your treatment and care coordination.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.
• With Your Consent: When you explicitly authorize us to share your information.

Your Rights and Choices

As a current or prospective customer, you understand that you can:

• Opt Out: Text STOP at any time to opt out of receiving SMS text messages from us
• Get Help: Text HELP at any time to receive help information
• Access Your Information: Request access to the mobile information we have collected about you
• Correct Your Information: Request correction of inaccurate mobile information
• Delete Your Information: Request deletion of your mobile information (subject to legal retention requirements)

You understand that the messaging frequency may vary. Messaging & data rates may apply.

Data Security

We implement appropriate technical and organizational security measures to protect your mobile information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection
• Secure SMS gateway providers with industry-standard security

Data Retention

We retain your mobile information for as long as necessary to provide you with SMS services and comply with legal obligations. When you opt out, we will retain your phone number only to honor your opt-out request and prevent future messages. Consent records are retained for compliance purposes as required by law.

CTIA Guidelines Compliance

All policies are followed as per CTIA guidelines 5.2.1. We adhere to industry best practices for mobile messaging, including:

• Obtaining express written consent before sending messages
• Providing clear opt-out mechanisms
• Honoring opt-out requests promptly
• Sending messages only during appropriate hours
• Maintaining accurate records of consent

Children's Privacy

Our SMS services are not directed to individuals under the age of 18. We do not knowingly collect mobile information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Changes to This Policy

We may update this Mobile SMS Messaging Privacy Policy from time to time. We will notify you of any material changes by sending a text message or email to the contact information you provided. Your continued use of our SMS services after changes are made constitutes acceptance of the updated policy.

Contact Us

At any time if you want your information to be removed, you can contact us via our email address or regular mail:

Related Policies

This Mobile SMS Messaging Privacy Policy supplements our general Privacy Policy. Please review our Messaging Terms & Conditions for additional information about our SMS program.